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Slack Alerts

Trackey <> Slack

Integrating Trackey with Slack

Integrating Trackey with Slack has numerous benefits for your team. Below are some of the advantages of this integration:
  • Real-time feedback alerts: With Trackey integrated into Slack, your team can receive real-time notifications of new customer feedback. This ensures that your team stays informed of customer feedback as it is received, allowing them to respond quickly and proactively.
  • Faster response times: By receiving feedback alerts in Slack, your team can respond to customer feedback faster than ever before. This can help improve customer satisfaction and prevent any potential negative experiences from escalating.
  • Improved collaboration: Slack is a collaborative platform that can help your team work together more effectively. By integrating Trackey with Slack, your team can work together to respond to customer feedback, share insights, and identify trends.
  • Centralized communication: With Trackey integrated into Slack, your team can centralize communication around customer feedback. This can help ensure that everyone is on the same page and that nothing falls through the cracks.
  • Automated workflows: By integrating Trackey with Slack, you can automate workflows and streamline your customer feedback process. For example, you can set up automated notifications for specific feedback types or create custom workflows for handling feedback from specific customers or accounts.
Overall, integrating Trackey with Slack can help your team stay informed, respond faster, collaborate more effectively, and automate workflows. We highly recommend this integration to all of our customers.

Connect your Slack workspace

  1. 1.
    Go to Trackey integrations page.
  2. 2.
    Click on the Slack integration option.
  3. 3.
    Click on “Connect to Slack”.
  4. 4.
    You will be taken to the Slack oauth page. Select the workspace you want to connect with Trackey from the dropdown on the top right corner of the page, then click “Allow”.
  5. 5.
    You should be automatically redirected to Trackey upon connection success.

Create custom alerts

  1. 1.
    Click on “Add a new alert”
  2. 2.
    Give each alert a descriptive name, such as “PMF survey”.
  3. 3.
    Select which survey(s) should trigger this alert. You can select “All surveys”, or specific survey(s).
  4. 4.
    Select which Slack channel Trackey should send notifications to.
  5. 5.
    Save your work after finished.
Congratulations! You have now successfully set up your first Slack alert!